Shipping Policy

Thank you for shopping with East Fork. We carefully pack and ship our pottery from our facility in Asheville, North Carolina.

Order Processing

Our Asheville shipping team carefully prepares each order for shipment. Orders are currently being shipped within approximately 10–14 business days.

Some products, including certain pre-order items, may require additional processing time. Please refer to the product page for any specific estimated lead times.

Once your order has shipped, you will receive tracking information when available.

Shipping Carriers

East Fork primarily ships orders using UPS and USPS. Our fulfillment team selects the carrier that is best suited for your order and delivery address.

Because UPS does not deliver to PO Boxes, USPS may be used for orders being shipped to PO Boxes. APO addresses are shipped via USPS.

If you have a preferred carrier, please contact Customer Care and we will do our best to accommodate your request.

Shipping Rates

Shipping rates are calculated based on factors including the shipping address and package weight. Your applicable shipping cost will be displayed during checkout before you complete your purchase.

Shipping and handling charges are not included in the merchandise price unless otherwise stated in a specific promotion.

International Shipping

East Fork offers international shipping options. International orders may be subject to additional customs duties, taxes, or other fees imposed by the destination country.

East Fork does not control customs fees or charges assessed by the destination country's customs agency. International shipments may also take longer to arrive because of customs and border processing.

Address Changes

If your order has not yet shipped, please contact Customer Care as soon as possible to request a shipping-address change.

Once an order has shipped, address changes generally need to be handled directly with the carrier. Additional carrier fees may apply.

For security reasons, billing addresses cannot be changed after an order has been placed.

Damaged Packages

Because East Fork pottery is fragile, we take special care when packaging orders.

If your pottery arrives damaged or broken, please contact Customer Care within one week of delivery. Include photographs showing the damaged item and your order number so our team can assist you with a replacement.

Lost or Stolen Packages

Once a package has left our warehouse, the carrier is responsible for delivery.

East Fork is not responsible for packages that are lost or stolen after being transferred to the carrier. If your package appears to be lost or cannot be located, please contact the carrier first and contact East Fork Customer Care if you need additional assistance.

Sustainable Packaging

East Fork uses recyclable and sustainably sourced packaging materials when possible. The company uses materials including Geami, Fillpak and ExpandOS to protect fragile pottery during transportation.

East Fork states that its packaging materials are designed to be recyclable and to reduce the environmental impact associated with shipping.

Contact

For questions regarding shipping, tracking, damaged packages, address changes, or delivery, please contact:

Email: care@eastfork.com

Phone: 828-662-8982

Customer Care generally responds to emails within 48 hours.

Please note that shipping times are estimates and may vary depending on carrier operations, customs processing, weather, and other circumstances outside East Fork's control.