Customer Service Policy

East Fork is committed to providing helpful customer support and assisting customers with orders, products, shipping, returns, exchanges, and other questions.

Customer Support

For questions or assistance with an order, please contact the East Fork Customer Care team.

Email: care@eastfork.com

Phone: 828-662-8982

Customer Care aims to respond to email inquiries within 48 hours.

Phone support is generally available Monday through Friday, approximately 8:30 AM–4:30 PM Eastern Time. If the team is unavailable, customers may leave a voicemail for a callback.

Order Assistance

Customer Care can assist with questions regarding:

• Order status

• Shipping and tracking

• Shipping-address changes before shipment

• Missing items

• Damaged or broken pottery

• Product quality questions

• Returns and exchanges

• General product questions

Returns and Exchanges

Eligible merchandise may be returned or exchanged within 30 days of receipt.

Returned merchandise must be new, unused, and in like-new condition with the original packaging intact. Customers are responsible for return shipping costs unless the item arrived defective or damaged.

Refunds are processed after the returned merchandise is received and inspected.

Customers may be eligible for a refund to the original payment method, an exchange, or store credit, subject to East Fork's current Returns & Exchanges Policy.

Gift Returns

If you received East Fork pottery as a gift and would prefer a different item, you may contact Customer Care regarding a gift return. Eligible gift returns may be issued as store credit.

Damaged or Defective Products

If an item arrives broken or there is a quality issue, please contact Customer Care with photographs of the item and relevant order information.

For pottery damaged during shipping, East Fork asks customers to contact the Care team within one week of delivery so that the issue can be addressed.

Final Sale Items

Seconds-quality pottery and other items specifically identified as final sale are not eligible for returns or exchanges.

Customers should review the product description and applicable promotional terms before purchasing final-sale merchandise.

Missing Items

If an item is missing from your shipment, please contact Customer Care at care@eastfork.com with your order information so the team can investigate and assist.

Product Care

East Fork pottery is designed for everyday use and is dishwasher and microwave safe.

East Fork recommends avoiding sudden extreme temperature changes because thermal shock can cause pottery to break. For example, allow cold pottery to warm gradually before placing it into a hot oven.

Service Commitment

East Fork's Customer Care team will make reasonable efforts to assist customers with order and product concerns. Resolution options may vary depending on the circumstances of each case and the applicable East Fork policy.

For the most current terms regarding returns, shipping, promotions, and website use, customers should refer to the applicable policies published on eastfork.com.